All orders are dispatched within 48 working hours. Typically, the delivery timelines are as follows:

Pune: 0–2 days 

Metro cities: 1–4 days 

Rest of India: 2–7 days

You'll be kept in the loop with a live tracking link shared via email or SMS. Sometimes shipments get stuck in transit— in such cases, we promise to follow up relentlessly and make sure your order reaches you ASAP :)

As soon as your order is placed, we’ll email you the tracking link along with the details of your order. You can track the shipment by simply clicking the link provided to you in the email/message.

Our team takes pride in breakage-proof packaging — we wrap every piece like it's our favourite (because it is). But transit can be unpredictable, and if something does arrive damaged, that's on us.

All you need to do is:

Send clear photos and a detailed unboxing video to +91 9893008832 on WhatsApp or write to dayaralifestyle@gmail.com within 48 hours of receiving your order.

We'll ship a replacement and keep you updated every step of the way.

A little note on handmade ceramics: Small glaze variations, minor asymmetries, or slight colour differences between pieces aren't flaws — they're proof a real person made it. That's the beauty of handcrafted pieces made by real humans, not machines.

Ceramic products are fragile by nature, so we don't offer returns or exchanges.

But if your order arrives damaged, defective, or wrong — that's on us, no questions. Reach out within 48 hours of delivery with clear photos and an unboxing video. Our team will review your request and arrange a replacement. If the item isn’t available with us, we’ll process a full refund. 

For complete information, you can always refer to our detailed Returns + Exchanges Policy page.

You can cancel within 4 hours of placing the order. However, once the order is processed, we won’t be able to cancel it. For any modifications, we're happy to help as long as the order isn’t shipped. Do let us know at the earliest so we can do our best.

Just write to us — email at dayaralifestyle@gmail.com, WhatsApp at +91 9893008832, or DM us on Instagram. There's always a real person on the other end, and we always aim to get back to you as soon as possible. :)